Refund policy

We aim to ensure that you are completely satisfied with your purchase. If you are not satisfied with your product/s for any reason, you may be entitled to a change of mind return. The following process applies to change of mind returns:

  • You must submit a returns request via your Order Confirmation page which is accessible by clicking View Your Order from within your order confirmation email.
     
  • Your return request must include the relevant Order details, reason for return and be submitted to us within 14 days of receipt of your Order.
     
  • After you submit a returns request it will need to be approved. Once approved you will receive a confirmation email with attached shipping label to sent back the item/s you are returning. This is at your cost ($15.00) and deducted from the order total.
     
  • The parcel must be sent/posted within 7 days of the date that the returns request was approved (same date as email notification sent). Once parcel is with the carrier we will receive notification it's on the way. Failure to post within this 7 day period could result in your return not being approved.
     
  • All Return Products must be returned: 
    • in the same condition that you received it, 
    • in undamaged condition, with no imperfections to the Products, as determined in our sole discretion; and
    • together with any proof of purchase and any other information reasonably required by us.
       
  • We are not responsible for Return Products that are lost in transit or not received. 
     
  • If we determine, in our discretion, that you have met the requirements under this clause, we will issue you a refund (minus cost of return shipping) credited to the original method of payment or store credit equal to the purchase price of the Product (excluding shipping costs).
     
  • If we determine that you have not met the requirements under this clause 7.3, we will not offer a return, and we may either keep the Product or deliver it back to your nominated address (at your cost).
  • Please allow up to 10 business days from when we receive the Return Product for us to process the refund. Once we process the refund, we will send you a confirmation email.  

  • We do not offer refunds or exchanges for any sale items or international orders unless the Product is faulty.
     
  • We will provide a full refund of the price paid for a Product if we determine that:
    • a Product you have ordered was not received by you solely due to failure by us;
    • a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, image quality, or any other matters outlined in clause 3(a)); or
    • a Product is faulty, in accordance with below FAULT PRODUCT clause.

 

FAULTY PRODUCTS

The following process applies to any Product you believe to be faulty.

If you believe your Product is faulty, please contact us using the details provided on our Website with a full description of the fault (including images).

If we determine that your Product may be faulty, we will request that you send the Product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.

If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.

If we determine that the Product is faulty, we will issue you with a store credit, replacement or refund (including shipping costs) depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.

If you fail to comply with the provisions of this clause 7 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.

Nothing in this clause 7 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.